Terms

1. Merchant details

These terms apply to every purchase of a program on this site, the site of The Dental Label.

Programs here are sold by the company below, which takes the payment and issues the invoice.

Company

Lansiraj d.o.o.

Address

Črečan 87, 40305 Črečan, Croatia

Tax id

28171012269

Bank

Erste&Steiermärkische Bank d.d.

IBAN

HR61 2402 0061 1011 7455 2

BIC

ESBCHR22

Email

hello@thedentallabel.com

2. Definitions and scope

"We", "us" and "the seller" mean the company in section 1, selling for The Dental Label. "You" and "the participant" mean the person or the practice buying a program. A "consumer" is a natural person buying outside their trade, business, craft or profession.

Most people who buy here buy in a professional capacity (dental practices, clinics, laboratories and self-employed practitioners) and are therefore not consumers. Where a section below applies only to consumers, it says so. By completing a purchase you confirm that you have read and accepted these terms.

3. What we provide

The programs of the label's experts, each sold as a seat on its own buy page. A program run in cohorts is a seat in one cohort: its live online sessions on the dates the program sets, the recordings of those sessions as they are made, and the program's materials, all opened in the program's home on this site. A membership sold by the cycle covers the months its buy page states; renewing it is another purchase.

What a seat includes is listed beside it on the buy page at the time of purchase, and that is what you buy.

4. Booking and confirmation

You buy on the program's buy page: you choose the seat, the cohort where the program has cohorts, and how you will pay, and you give your name, your email and, for a practice, the company's details for the invoice. The purchase is recorded then and waits for the payment.

A seat is confirmed only once the payment has landed. A purchase waiting for a bank transfer holds no seat until the transfer arrives.

5. Prices, currency and VAT

Every price is in euros (EUR), and is the price shown for the seat on the buy page at the time of purchase.

Lansiraj d.o.o. is not registered for VAT, so no VAT is charged. PDV nije obračunat prema čl. 90 st. 1 i st. 2 Zakona o PDV-u

The invoice is issued once the payment lands.

6. Payment methods

Bank transfer. After the buy page, the payment page gives the account, the amount, the reference to put on the transfer, a barcode a Croatian banking app can scan, and the date the transfer is expected by. The seat is confirmed once the transfer lands and is matched by its reference.

Card. Where card payment is open, the card is taken by Stripe inside the payment page, and the seller never sees its details. The seat is confirmed the moment Stripe confirms the payment.

No instalment plan is offered on this site.

7. Delivery of online and hybrid programs

Once the payment is confirmed, the seat opens at once. To reach it, sign in on this site with the email you bought with: the label mails a sign-in link to that address, and the link opens the program's home. No password is used. If the link does not arrive, write to hello@thedentallabel.com.

8. In-person courses, masterclasses and events

This section applies when an in-person course, masterclass or event is sold on this site. None is sold here yet.

Included: taking part in the event, its course materials and, where the buy page says so, refreshments and catering during the event. Not included unless expressly stated: travel, transfers, accommodation, and any costs of materials you are asked to bring.

Cancellation by the participant. Because the venue, the catering and the materials are committed in advance, the following applies to in-person events unless the offer says otherwise:

• more than 30 days before the event: a full refund, less an administrative fee of EUR 50;
• 15 to 30 days before the event: a refund of 50%;
• 14 days or fewer before the event, or not attending: no refund.

Transfer of a place. Instead of cancelling, you may transfer your place to another qualified person at any time up to 3 days before the event, at no charge, by telling us in writing who the substitute is.

Cancellation or postponement by us. We may cancel or postpone an event if the minimum number of participants is not reached, if the speaker or the venue becomes unavailable, or for reasons beyond our reasonable control (illness, travel disruption, strike, extreme weather, measures of a public authority, epidemic). You may then choose a full refund of the fee paid, or a transfer of your booking to the rescheduled or an equivalent event. We are not liable for your travel or accommodation costs, and we recommend refundable travel arrangements or travel insurance.

Conduct. We may refuse admission to an event, or remove from it, anybody whose behaviour endangers or unreasonably disturbs other participants, patients or staff, without a refund.

9. Right of withdrawal, consumers only

This section applies only if you buy as a consumer.

9.1 General rule. You have the right to withdraw from the contract within 14 days without giving a reason. The period runs from the day the contract is concluded. To use it, send a clear statement to hello@thedentallabel.com; you may use the model withdrawal form in the annex. To meet the deadline it is enough to send the statement before the period ends.

9.2 Digital content. For a program of digital content not supplied on a tangible medium, the right of withdrawal ends once you have given your express prior consent to the content being supplied before the withdrawal period ends, have acknowledged that you thereby lose the right, and have been given access. Where that consent and acknowledgement have not been obtained, the 14-day right remains.

9.3 Services that have begun. Where you expressly ask for a service (a live online session or an in-person event, for example) to begin during the withdrawal period and the service is then fully performed, the right of withdrawal is lost. If you withdraw after performance has begun but before it is complete, you pay a proportionate amount for what has been provided.

9.4 Effect of withdrawal. Where a withdrawal is valid, we refund every payment received without undue delay and no later than 14 days after we are told, by the same means of payment you used, unless you expressly agree otherwise. No fee is charged for the refund.

9.5 Business customers. If you buy in the course of your trade, business or profession, the statutory right of withdrawal does not apply. The cancellation terms in section 8 apply to in-person events; an online program is not refundable once access to it has been given.

10. Recording, photography and use of images

Our events and live online sessions may be photographed and recorded for documentation, education and promotion. If you do not wish to appear in that material, tell us in writing before the event and we will accommodate it. Separate written consent is obtained where an image identifies a person.

Participants may not record, photograph or stream any part of a program, or share access or materials, without our prior written permission. Patient data shown during a program is confidential and must not be reproduced or shared.

11. Intellectual property

All program content (videos, presentations, documents, protocols, cheat sheets, clinical booklets, graphics and links) is protected by copyright and is used under licence from the expert who made it. You receive a personal, non-transferable right to use the materials for your own professional education only. Copying, sharing, reselling, recording, redistributing, publishing or using the materials to deliver your own teaching is not permitted without our prior written permission.

"Shape My Smile Protocol by Dario Novak" is a registered European Union trade mark (No. 019257296).

12. Professional disclaimer

Content is provided for professional educational purposes. Clinical decisions remain the sole responsibility of the treating clinician and must be made in accordance with professional standards, applicable local regulation and the circumstances of the individual patient. We do not guarantee any specific clinical, aesthetic or commercial outcome.

13. Complaints

You may complain in writing at any time, by email to hello@thedentallabel.com or by post to Lansiraj d.o.o., Črečan 87, 40305 Črečan, Croatia. We confirm receipt and reply in writing within 15 days of receiving the complaint. Please include your name, a contact address or email, and a description of the issue.

If a dispute is not resolved, a consumer may propose alternative dispute resolution before a body notified under the Croatian Act on Alternative Consumer Dispute Resolution, such as the Court of Honour of the Croatian Chamber of Economy or the Mediation Centre of the Croatian Chamber of Economy.

14. Liability

Our liability is limited to the amount paid for the program concerned, except where liability cannot be limited by law, including for intent, gross negligence or personal injury.

15. Changes to these terms

We may amend these terms. The version in force at the time of your purchase applies to that purchase. The current version is always published on this page with its date.

16. Governing law and jurisdiction

These terms are governed by the law of the Republic of Croatia. The courts of Zagreb have jurisdiction, without prejudice to mandatory consumer protection rules that give a consumer the right to bring proceedings in the courts of their place of residence.

Annex. Model withdrawal form, consumers

Complete and return this form only if you wish to withdraw from the contract.